Privacy Policy

 At Whinstone View, your privacy is important to us and we are fully committed to protecting your information at all times, in all situations. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights, including how we collect data. 

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YOUR DATA

Here we have outlined our data sharing practices and aim to answer some important questions in a way that is simple and easy to understand.

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• What information we collect and why?

• How we store and process your data?

• How long we keep your information?

• Your rights.

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Your personal data will never be sold on to other agencies or companies and we will never share your personal details with any other third party without your agreement, unless required in order to fulfil our contract with you.

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WHAT INFORMATION DO WE COLLECT ABOUT YOU?

When we collect information about you, we minimise what information we collect. We try to collect enough accurate and up-to-date information so that we can provide you with excellent customer service.

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You give us your information in a number of ways, such as:

• When you book a table / lodge / wedding / spa treatment over the phone, in person, via email, or online via our website contact form / social media.

• When you visit our website.

• When you place an order on our website.

• When you make an enquiry over the phone, in person, via email, or online via our website contact form / social media.

• When you subscribe to one of our email newsletters.

• When you enter a competition.

• When you register for an event.

• When you submit a job application.

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The information we hold about you may include:

• Your name

• Email address

• Postal address

• Telephone number

• Date of birth

• Billing/Transaction information*

• Activity/booking history

• Your preferences for how we communicate with you

*Though we maintain a record of your transaction history, we never store your payment card number (although we may keep a note of the last four digits to help us identify transactions).

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HOW DO WE USE YOUR DATA?

We will use your data to:

• Provide you with important information relating to your booking or order.

• Tell you about events, special offers and promotions that we think may be of interest if you have opted in to receive marketing communications.

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HOW LONG DO WE KEEP YOUR DATA FOR?

We try not to keep your data for any longer than it is needed and make sure your records are managed properly and deleted promptly once it is no longer required.

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THIRD PARTIES

Your personal data will never be sold on to other agencies or companies.

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We will not share your personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you.

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In general, the third party providers used by Whinstone View will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our online lodge booking provider, online restaurant booking provider, email distribution service and payment gateways. All of the third party providers we use are committed to ensuring their data is secure and used accordingly at all times and processed in compliance with the GDPR. We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

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When using our websites they may include links to third party websites such as booking platforms. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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MARKETING COMMUNICATIONS – GIVING YOU CONTROL

We will only send you information about events, promotions and up-to-date news stories if you have chosen to opt in to our email newsletter. We will always include details of how you can unsubscribe at any time.

If you decide to stop receiving marketing communications, we may still get in touch with you regarding your booking if any information will affect you.

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STORING YOUR DATA

Our data processing is compliant under the new GDPR. Your data is always held securely and access to customer information is strictly controlled. Your electronic personal data will be held on a high security network. Paperwork will be locked away securely. Where possible we aim to only keep a single record of each customer.

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WEBSITE COOKIES AND HOW THEY BENEFIT YOU

Our website uses cookies (as almost all websites do) to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

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Our cookies help us to:

• Make our website work as you’d expect

• Improve the speed/security of the site

• Allow you to share pages with social networks like Facebook

• Continuously improve our website for you

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We do not use cookies to:

• Collect any personally identifiable information

• Collect any sensitive information

• Pass data to advertising networks

• Pass personally identifiable data to third parties

• Pay sales commissions

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GRANTING US PERMISSION TO USE COOKIES

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. You have the option to remove or not use cookies on our sites, however doing so will likely mean that our site will not work as you would expect.

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ANONYMOUS VISITOR STATISTICS AND OUR USE OF LOG FILES

When you visit our site we automatically log your IP address, your browser type and your access times. We utilise this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the pages our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

We use cookies to compile anonymous visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, which pages are most popular etc. This helps us to continuously improve our website. Analysing website traffic in this way also tells us if, on an anonymous basis, how people reached our websites (e.g. from a search engine) and whether they have been here before.

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TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of ours and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.

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LINKS TO OTHER SITES

This website contains links to other websites. Please note that when you click on one of these links, you may be leaving Whinstone View's website and entering another third party website. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

 

LEGAL DISCLAIMER

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

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YOUR RIGHTS

You have the following rights related to your personal data:

• The right to be informed about how your personal information is being used.

• The right to access the personal information we hold about you.

• The right to request the correction of inaccurate personal information we hold about you.

• The right to request the erasure of your personal information in certain limited circumstances.

• The right to restrict processing of your personal information where certain requirements are met.

• The right to object to the processing of your personal information.

• The right to opt out of any marketing communications.

 

CHANGES TO THIS POLICY

We may change this Privacy Policy from time to time. If we make any significant changes to the way we treat your personal information we will make this clear on our website or contact you directly if necessary.

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CONTACT US

If you need to get in touch about Whinstone View’s data handling processes, or if you wish to be removed from any communications, please contact:

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Email: info@whinstoneview.com 

Telephone: 01642 723285

Via post: Whinstone View, Great Ayton,  North Yorkshire, TS9 6QG  

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